Privacy Policy
Who we are and what we collect
Clara’s Cocina is responsible for the personal information collected through our café enquiries, catering bookings and website. Contact us at clarascocina@gmail.com, 07557 343355, or Valley End Cricket Club, Windlesham Park, Windlesham GU24 8SN. We collect the details you provide, such as your name, contact information, order or booking details and messages. Our website and ordering providers may also collect technical information, including device, IP address and cookie data. Please only send information needed for your enquiry or order.
How we use and share information
We use your information to fulfil orders and bookings (contract), meet tax and accounting duties (legal obligation), and answer enquiries, handle complaints and keep our services secure (legitimate interests). We use consent for optional marketing and non-essential cookies where required. You can unsubscribe from marketing at any time.
We use Wix for our website and Square for online ordering and payments. Information needed to provide these services may be processed by these providers, email services and professional advisers, or disclosed when required by law. Providers may process information outside the UK; applicable transfer safeguards must be used. Their privacy notices explain their own processing. We do not sell your personal information. Payment details are handled by the payment provider.
Keeping your information and your rights
We keep enquiry information while responding and resolving follow-up questions, order and booking records for applicable accounting and legal requirements, and marketing details until you unsubscribe or they are no longer needed. We may retain a minimal opt-out record to respect your choice. We restrict access and delete or anonymise information when it is no longer required. You may ask to access, correct or erase your information, restrict its use, object to processing, or request a portable copy where those rights apply. You may withdraw consent at any time without affecting earlier lawful processing. Contact clarascocina@gmail.com to make a request or raise a concern. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.